As a customer you naturally have the right to privacy, this means that the information you share with us is treated as confidential. This data is stored securely. You have the right at any time to view this data and the right to delete certain data. For a request concerning your data email to: email@example.com
When creating an account, we need a series of standard data such as name, address, email. We only ask you for the necessary information for sending an order + the email address for following the status of your order and sending a confirmation of your account and order. Creating an account has the advantage that you do not have to enter your details again for every order. You are not obliged to create an account, you can also order as a guest, but we always need the standard data from you.
If you place an order, we need your name, e-mail address and delivery address for the proper processing of your order. We do not store payment details on our website, only a reference to the payment method used. You only enter payment details on the site of your own bank or payment page of the relevant payment method. The email address is required to keep you informed of the progress of your order.
Email is stored on our server, which is excellently protected in a data center. This email consists of a copy of the order, for our own administration and possible correspondence with the customer. This email is retrieved and stored with encryption.
If you sign up for the newsletter, your name and email address will be shared with Aweber, a partner of us, who will send the newsletter for us. If you want to unsubscribe from the newsletter, you can simply send an email to: firstname.lastname@example.org, or click on the unsubscribe email in the newsletter.
When you chat with us, the chat session is stored on Zopim systems. If you would like this information to be removed you can simply ask us, we will then remove it for you.
By agreeing to our terms and conditions, we will send you an email with a discount code after about one month, an email for product review after 14 days and an email after 3 days for a review of our services (from Kiyoh). We do this in order to better inform new and existing customers about the products and services we provide. If you do not want to receive one or more emails, you can send an email to: email@example.com
All your data is of course well secured. Our server is located in a secure data center and only we have access to the data. This data is stored encrypted in a database. Your customer data and order history are stored indefinitely, so you can easily place a new order with us at any time. This only applies to customer data on our own servers.
Parties we work with
To carry out a payment / facilitate for customers to pay by email and to send your order, we work together with MultiSafePay and Holland Pharma. Two big and reliable partners of us for many years. Your personal data will be sent to these partners to provide the package with your address and name and the payment of your order.
We also work together with Kiyoh, for independent reviews and with Aweber for our newsletter. Both parties will receive your e-mail address and name. Both are well-respected companies that can not afford to share this information unlawfully.
You can notify us at any time if you wish to have your data modified or removed from all or some of these parties. Simply send an email to: firstname.lastname@example.org
No sales to other parties
Your data will not be sold to third parties. We guarantee this! Your details are only known to a few partners who have their core business in protecting company data and under no circumstances unlawfully share / sell this information.
Change and view your data
If you would like to change your data or delete certain data, you can easily contact our customer service. Email to: email@example.com
Our entire website is secured via SSL encryption, of course also the payment page and your personal account pages. No one can overhear you or steal data. You do not have to do anything to make use of SSL, this is automatic and is therefore mandatory (also on behalf of the law, a webshop has to use SSL / TLS). A secure connection can be recognized by the "lock" in your browser. Usually located before the address bar.
It is also important to mention that we do not store payment details on our website, so they can not be stolen!
Webshop quality mark
We carry the webshop quality mark and our webshop has passed inspections to be able to participate.